We are pleased to provide this hotel listing from the Active Travel Portfolio.
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Please contact us for an updated listing if you do not see a hotel in a location that meets your needs.
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All reservation requests are subject to availability, trade eligibility and certain other terms, limitations and restrictions may apply.
For more information please contact email@example.com or call 1-800-852-8864 (M-F 8:30-5:30).
EMBASSY SUITES BIRMINGHAM : 2300 Woodcrest Place, Birmingham, AL 35209
HYATT PLACE BIRMINGHAM/INVERNESS : 4686 Highway 280 East, Birmingham, AL 35242
HYATT REGENCY BIRMINGHAM - THE WYNFREY HOTEL : 1000 Riverchase Pkwy W, Birmingham, AL 35244
GRADUATE FAYETTEVILLE : 70 North East Avenue, Fayetteville, AR 72701
EMBASSY SUITES PHOENIX-BILTMORE : 2630 East Camelback Road, Phoenix, AZ 85016
THE WILDE RESORT & SPA : 2250 W State Rte 89A, Sedona, AZ 86336
GRADUATE TEMPE : 225 East Apache Boulevard, Tempe, AZ 85281
HILTON GARDEN INN PHOENIX TEMPE, UNIVERSITY RESEARCH PARK : 7290 S Price Rd, Tempe, AZ 85283
HOME2 SUITES PHOENIX-TEMPE : 7200 S Price Rd, Tempe, AZ 85283
GRADUATE TUCSON : 930 East 2nd Street, Tucson, AZ 85719
RESIDENCE INN AT ANAHEIM RESORT/CONVENTION CENTER : 640 West Katella Avenue, Anaheim, CA 92802
SPRINGHILL SUITES AT ANAHEIM RESORT/CONVENTION CENTER : 1801 S. Harbor Boulevard, Anaheim, CA 92802
GRADUATE BERKELEY : 2600 Durant Avenue, Berkeley, CA 94702
EMBASSY SUITES SAN FRANCISCO AIRPORT WATERFRONT : 150 Anza Boulevard, Burlingame, CA 94010
Carmel By The Sea
CARMEL MISSION INN : 3665 Rio Rd, Carmel-By-The-Sea, CA 93923
HYATT HOUSE CYPRESS/ANAHEIM : 5905 Corporate Avenue, Cypress, CA 90639
L'AUBERGE DEL MAR : 1540 Camino Del Mar, Del Mar, CA 92014
EMBASSY SUITES LOS ANGELES DOWNEY : 8425 Firestone Boulevard, Downey, CA 90241
HILTON GARDEN INN SAN FRANCISCO/OAKLAND BAY BRIDGE : 1800 Powell St, Emeryville, CA 94608
HYATT HOUSE EMERYVILLE / SAN FRANCISCO BAY AREA : 5800 Shellmound Street, Emeryville, CA 94608
EMBASSY SUITES IRVINE - ORANGE COUNTY AIRPORT : 2120 Main Street, Irvine, CA 92614
ESTANCIA LA JOLLA HOTEL AND SPA : 9700 N Torrey Pines Rd, La Jolla, CA 92037
RESIDENCE INN PALO ALTO LOS ALTOS : 4460 El Camino Real, Los Altos, CA 94022
HILTON GARDEN INN LOS ANGELES / HOLLYWOOD : 2005 North Highland AvenueLos Angeles, CA 90068
HOTEL PALOMAR LOS ANGELES-WESTWOOD-A KIMPTON HOTEL : 10740 Wilshire Blvd at Selby A, Los Angeles, CA 90024
KIMPTON EVERLY HOTEL : 1800 Argyle Avenue, Los Angeles, CA 90028
THE HOTEL WILSHIRE : 6317 Wilshire Boulevard, Los Angeles, CA 90048
THE LA HOTEL DOWNTOWN : 333 S. Figueroa St., Los Angeles, CA 90071
W - LOS ANGELES - WESTWOOD : 930 Hilgard Avenue, Los Angeles, CA 90024
EMBASSY SUITES MILPITAS-SILICON VALLEY : 901 E Calveras Blvd, Milpitas, CA 95035
NAPA VALLEY MARRIOTT HOTEL & SPA : 3425 Solano Ave, Napa, CA 94558
MARRIOTT NEWPORT BEACH BAYVIEW : 500 Bayview Circle, Newport Beach, CA 92660
DOUBLETREE BY HILTON HOTEL GOLF RESORT PALM SPRINGS : 67967 Vista Chino at Landau, Cathedral City, CA 92234
HYATT PALM SPRINGS : 285 N Palm Canyon Dr, Palm Springs, CA 92262
THE ROWAN PALM SPRINGS HOTEL : 100 W Tahquitz Canyon Way, Palm Springs, CA 92262
HYATT PLACE RANCHO CORDOVA : 10744 Gold Center Dr., Rancho Cordova, CA 95670
THE WESTIN MISSION HILLS GOLF RESORT & SPA : 71333 Dinah Shore Dr, Rancho Mirage, CA 92270
KIMPTON SAWYER HOTEL : 500 J Street, Sacramento, CA 95814
COURTYARD BY MARRIOTT SAN DIEGO OLD TOWN : 2435 Jefferson St, San Diego, CA 92110
EMBASSY SUITES SAN DIEGO BAY - DOWNTOWN : 601 Pacific Highway, San Diego, CA 92101
FAIRFIELD INN & SUITES BY MARRIOTT SAN DIEGO OLD TOWN : 3900 Old Town Avenue, San Diego, CA 92110
HILTON GARDEN INN SAN DIEGO OLD TOWN : 4200 Taylor Street, San Diego, CA 92110
HILTON SAN DIEGO GASLAMP QUARTER : 401 K Street, San Diego, CA 92101
HOMEWOOD SUITES BY HILTON SAN DIEGO HOTEL CIRCLE/SEAWORLD AREA : 2201 Hotel Cir S, San Diego, CA 92108
HOMEWOOD SUITES BY HILTON SAN DIEGO MISSION VALLEY/ZOO : 445 Camino del Rio South, San Diego, CA 92108
HOTEL PALOMAR SAN DIEGO, A KIMPTON HOTEL : 1047 5th Avenue, San Diego, CA 92101
HOTEL SOLAMAR - A KIMPTON HOTEL : 435 - 6th Avenue at J Street, San Diego, CA 92101
HYATT HOUSE SAN DIEGO / SORRENTO MESA : 10044 Pacific Mesa Blvd., San Diego, CA 92121
PARADISE POINT RESORT AND SPA : 1404 Vacation Road, San Diego, CA 92109
SAN DIEGO MISSION BAY RESORT : 1775 E Mission Bay Dr, San Diego, CA 92109
THE WESTIN GASLAMP SAN DIEGO : 910 Broadway Circle, San Diego, CA 92101
WYNDHAM SAN DIEGO BAYSIDE : 1355 Harbor Drive, San Diego, CA 92101
1 HOTEL SAN FRANCISCO : 8 Mission St, San Francisco, CA 94105
ARGONAUT HOTEL : 495 Jefferson Street, San Francisco, CA 94109
COURTYARD SAN FRANCISCO UNION SQUARE : 761 Post Street, San Francisco, CA 94109
EMBASSY SUITES SAN FRANCISCO AIRPORT-SOUTH : 250 Gateway Boulevard,South San Francisco, CA 94080
HARBOR COURT HOTEL : 165 Steuart Street, San Francisco, CA 94105
HOTEL ZELOS : 12 Fourth Street, San Francisco, CA 94103
HOTEL ZEPHYR : 250 Beach Street, San Francisco, CA 94133
HOTEL ZEPPELIN : 545 Post Street, San Francisco, CA 94102
HOTEL ZETTA SAN FRANCISCO : 55 5th Avenue, San Francisco, CA 91403
HOTEL ZOE FISHERMAN'S WHARF : 425 North Point Street, San Francisco, CA 94133
HYATT REGENCY SAN FRANCISCO DOWNTOWN SOMA : 50 3rd St, San Francisco, CA 94103
KIMPTON ALTON HOTEL : 495 Beach StreetSan Francisco CA 94133
LE MERIDIEN SAN FRANCISCO : 333 Battery Street, San Francisco, CA 94111
MARRIOTT SAN FRANCISCO UNION SQUARE : 480 Sutter Street, San Francisco, CA 94108
HYATT HOUSE SAN JOSE / SILICON VALLEY : 75 Headquarters Drive, San Jose, CA 95134
HYATT HOUSE SAN RAMON : 2323 San Ramon Valley Blvd., San Ramon, CA 94583
MAR MONTE HOTEL - IN THE UNBOUND COLLECTION BY HYATT : 1111 E Cabrillo Blvd, Santa Barbara, CA 93103
HYATT HOUSE SANTA CLARA : 3915 Rivermark Plaza, Santa Clara, CA 95054
CHAMINADE AT SANTA CRUZ : One Chaminade Lane, Santa Cruz, CA 95065
LE MERIDIEN DELFINA SANTA MONICA : 530 Pico Boulevard, Santa Monica, CA 90405
VICEROY SANTA MONICA : 1819 Ocean Avenue, Santa Monica, CA 90401
WYNDHAM SANTA MONICA AT THE PIER : 120 Colorado and Ocean Boulevard, Santa Monica, CA 90401
AC HOTEL SUNNYVALE MOFFETT PARK : 1235 Bordeaux Dr, Sunnyvale, CA 94089
CHAMBERLAIN WEST HOLLYWOOD : 1000 Westmount Drive, West Hollywood, CA 90069
HOTEL ZIGGY : 8462 Sunset Blvd, West Hollywood, CA 90069
KIMPTON LA PEER HOTEL : 627 LA Peer Drive, West Hollywood, CA 90069
LE PARC SUITES HOTEL : 733 North West Knoll Drive, West Hollywood, CA 90069
MONDRIAN LOS ANGELES : 8440 Sunset Boulevard, West Hollywood, CA 90069
MONTROSE WEST HOLLYWOOD HOTEL : 900 Hammond Street, West Hollywood, CA 90069
HOTEL WINTERS : 12 Abbey St, Winters, CA 95694
HYATT PLACE DENVER AIRPORT : 16250 E 40th Avenue, Aurora, CO 80011
RENAISSANCE BOULDER FLATIRON HOTEL : 500 Flatiron Blvd., Broomfield, CO 80021
DENVER MARRIOTT SOUTH AT PARK MEADOWS : 10345 Park Meadows Drive, Denver, CO 80124
DOUBLETREE BY HILTON DENVER-WESTMINSTER : 8773 Yates Drive, Westminster, CO 80030
FAIRFIELD INN & SUITES DENVER CHERRY CREEK : 1680 South Colorado Blvd., Denver, CO 80222
HALCYON, A HOTEL IN CHERRY CREEK : 245 Columbine St, Denver, CO 80206
MOXY DENVER CHERRY CREEK : 240 Josephine St, Denver, CO 80206
COURTYARD GRAND JUNCTION : 765 Horizon Drive, Grand Junction, CO 81506
RESIDENCE INN GRAND JUNCTION : 767 Horizon Drive, Grand Junction, CO 81506
HYATT PLACE MYSTIC : 224 Greenmanville Avenue, Mystic, CT 06355
GRADUATE NEW HAVEN : 1151 Chapel St, New Haven, CT 06511
HYATT HOUSE SHELTON : 830 Bridgeport Avenue, Shelton, CT 06484
HOMEWOOD SUITES BY HILTON VANCOUVER : 701 S.E. Columbia Shores Blvd., Vancouver, WA 98661
HOMEWOOD SUITES BY HILTON VANCOUVER-PORTLAND : 701 SE Columbia Shores, Vancouver, WA 98661
GRADUATE MADISON : 601 Langdon Street, Madison, WI 53703
HYATT PLACE MADISON - DOWNTOWN : 333 W. Washington Avenue, Madison, WI 53703
THE VIRGINIAN LODGE : 750 W Broadway, Jackson, WY 83001
This hotel listing was printed from Active International's Travel Website at travel.activeinternational.com.
Greater detail about each hotel may be found on the website.
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Hotel Accommodations; Two Models for Taxes ; Payments to Hotels
We facilitate your purchase of hotel accommodations but do not ourselves sell hotel accommodations nor are we a co-vendor associated with the vendors of hotel rooms booked through this Site.
Hotel accommodations marketed on our Site are offered pursuant to two different models.
Under the first model, you will pay Active the prevailing room rate available to Active at the time of reservation request, including estimated state and local room taxes and a service fee to cover Active's costs of processing and handling the payment of your room taxes (this is referred to on the Site as the "Estimated Taxes and Service Fee"). We provide an estimate of such state and local room taxes based on tax rate information that has been provided to us by the hotels or which we reasonably expect the hotels to charge. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. Active makes reasonable efforts to ensure that the estimated tax rates charged through this Site are accurate. If you pay to Active the Estimated Taxes and Service Fee, you will have no liability to Active should additional room taxes be due in respect of your room rate beyond what you are charged upon completing your transaction for the room and room nights booked through the Site. In the unlikely event that actual tax rates are in fact lower than the estimated tax rates charged through this Site, Active will retain the difference as part of its service fee.
Under the second model, you will pay Active the prevailing room rate, excluding room taxes. When room taxes are excluded, i.e. required to be paid by you directly to the hotel rather than to Active on the Site, you will be required to pay all such applicable room taxes directly to the hotel at checkout. In this case, we will still provide to you estimated state and local room taxes based on tax rate information that has been provided to us by the hotels or which we reasonably expect the hotels to charge (this is referred to as "Estimated Taxes" on the Site). We do not include any service fee with respect to Estimated Taxes, which are not paid to Active. While Active makes reasonable efforts to ensure that the estimated tax rates are accurate, the actual state and local room taxes charged by the hotel and required to be paid by you may vary.
Please be aware that you (and/or any guests) may also incur charges at hotel(s) that are not payable to Active or included in your quoted price on the Site which nonetheless are your sole responsibility and must be paid by you directly to the hotel at the time of check-out in accordance with the hotel's prevailing policies, including, without limitation, any other governmental charges or taxes, any resort fees/service charges, charges for food and beverage, extra-person or extra-bed charges, gratuities, hotel energy surcharges, parking fees, internet, WI FI, telephone fees, room service, movies, mini-bar, transfers/transportation, and any other incidentals. For this reason, you will be required to provide a valid credit card at time of check-in to cover all such charges. All Members, authorized users and hotel guests must comply with each hotel's standard terms and conditions.
Last Updated: December 30, 2022
California Privacy (See Section 16 below)
European Privacy (See Section 15 below)
Active Media Services, Inc. d/b/a Active International (and its affiliates, collectively “Active,“ “we“ or “our“ or “us”) recognizes the importance of data privacy and respects your data privacy rights. This Privacy Statement sets forth the terms and conditions with respect to how we process certain personal data derived from our public facing website: https://activeinternational.com/ and any other website that we own, license, or operate and that links this Privacy Statement (each of the foregoing collectively referred to as a “Site”). This Privacy Statement describes, among other issues, the types of personal data that we collect via the Site, the purposes for which we use it, the types of third parties with whom we share it, and any rights and responsibilities you may have with respect to such personal data. For purposes of this Privacy Statement, the Site and all products, goods and services sold, bartered, or furnished by us through a Site shall be referred to collectively as the “Services.”
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We strive to ensure that every person has access to information related to our Services, including this Privacy Statement. In case you have special accessibility needs and would like this Privacy Statement provided in an alternative format, please contact us at privacy@activeinternational and we will seek to meet your needs.
This Privacy Statement applies to personal data that Active receives during its business operations as a “data controller” – which means we determine the purpose and means of processing such personal data. For purposes of this Privacy Statement, the term “personal data” means any information that, alone or in conjunction with other information or data, identifies or is linked to a particular individual or household and that is subject to, or otherwise afforded protection under, a data protection law, statute, or regulation. The term “personal data” does not include anonymized or de-identified data that is not attributable to a particular individual or household and that is not otherwise subject to a data protection law, statute, or regulation. We commit not to reidentify data that has so been deidentified. Active may also anonymize or de-identify personal data, and such data is not subject to this Privacy Statement, and Active may use such data for any purpose.
2. The Types and Categories of Personal Data We Collect
Active collects personal data in order to provide our Services, comply with our legal obligations, promote our business interests, and for the other reasons set forth in this Privacy Statement. When you do not provide personal data to us, we may not be able to provide you the Services or to complete a transaction you requested. Generally, we collect the following types and categories of personal data during our business operations:
Identifiers, such as your name, pronoun, alias, shipping address, email address, account name, telephone number, customer identification number, when necessary for specific purposes gender, date of birth, age, place of birth.
Information provided when you register for an account to use the Site, including usernames and passwords.
(For more information,
see “Technical Data”
Persistent identifiers that can be used to recognize you or your device over time and across different services, including a device identifier, an Internet Protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifiers, and similar technology.
Records of the Services you purchased, obtained, or considered, or your other purchasing histories or tendencies with respect to our Services. Correspondence between you and us when it is sent to a dedicated mailbox for the purpose of processing account receivable payments and commercial follow-up
Business Contact Data
Information related to employees, owners, directors, officers, or contractors of a third-party organization (e.g., business, company, partnership, sole proprietorship, nonprofit, or government agency) with whom we conduct, or possibly conduct, business activities.
Internet and Electronic
Data pertaining to your access or use of the Site, including browsing history, search history, and information regarding your interaction with the Site or advertisements embedded on the Site or other third-party websites, and information derived from any device that connects to our WiFi services.
Information you provide about our Services, which may include data gathered from any of our surveys or reviews submitted by you.
Information an individual provides when visiting any physical location or premises of Active (e.g., visitor logs and registries, vehicle and parking information).
Video and Images
In some circumstances, you may provide us images (e.g., your use of a product) or we may record you via a video camera (e.g., on-premises security systems) or through video teleconferencing.
Professional or Employment Data (For more information, see “Employment Applications and Talent Management” below)
If you apply for a job with us, we collect information set forth in a resumé, curriculum vitae, cover letter, and similar documentation, including contact details, employment history, skills, or qualifications, education-level, job compensation and benefit preferences, criminal record, credit history and similar data, and information provided about or by your references.
Inferences drawn from some of the personal data categories identified herein and used to create a consumer profile reflecting your purchasing and marketing preferences, characteristics, and behavior.
Active may also collect, but does not store, credit card information when you place an order. Data that has been deidentified or that otherwise cannot reasonably be related back to a specific person is not considered personal data. We commit not to reidentify data that has so been deidentified.
3. Technical Data
When you access the Site, we collect certain data automatically using technical means and tools. This data relates to your device, as well as your experience on the Site and other websites, including the following:
Usage and Device Data. When you access and use the Site, we automatically collect details of your access to and use of the Site, including traffic data, usage logs and other communication data, and the resources that you access and use on or through the Site (e.g., browsing history, search history). We may also collect information about your device and internet connection, including the device’s unique identifier (e.g., device type, IMEI, Wi-Fi MAC, IP address), operating system, browser type, and mobile network information. The Site may collect “diagnostic” data related to your use of the Site, such as crash data and logs, performance data (e.g., launch time, hang rate, or energy use), and any other data collected for the purposes of measuring technical diagnostics.
Cookies and Tracking Data. We use “cookies” and other tracking technologies within the Site. A cookie is a small file placed on your smartphone or other device. It may be possible to refuse to accept cookies by activating the appropriate setting on your smartphone or device. However, if you select this setting, some parts of the Site may become inaccessible or not function properly. In addition, the Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to analyze data on your use of the Site (e.g., recording the popularity of certain content and verifying system and server integrity). The Site may collect data about the advertisements you have seen or engaged. For additional information on the specific cookies we use please see our Cookie Declaration. If you would like to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. Further information on cookies is available at www.allaboutcookies.org. By deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of the Services or some of its functionality may be affected.
4. Sources of Data
We collect the personal data identified herein directly from you when you use our Services, through automated means when you are using the Site, and from third parties. More specifically, we collect personal data from the following sources:
First Party / Direct Collection. We collect personal data directly from you when you use our Services (e.g., registering accounts, completing transactions, signing up for newsletters, or participation in sweepstakes), when you provide a Product Review (as defined below), or whenever you directly engage with us, such as when you visit our offices or premises or otherwise contact us.
Automated Collection. As described above, we may collect information and data, such as usage data and cookies, through automated means when you use the Site (see “Technical Data” above).
Third-Party Sources. We collect personal data from third parties, such as publicly available databases, social networking providers, advertising companies, our service providers, and third-party references.
5. How We Use Your Data / Purpose of Collection
We may use the personal data we collect about you in order to perform our Services, comply with our legal obligations, and promote our business interests.
How Your Personal Data Is Used
Provide, operate, maintain, improve, promote and customize our Services, including sharing of your personal data with trusted third parties for such purposes. This is necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, create efficiencies and to explore ways to develop and grow our business.
Enable you to access and use our Services.
Process and complete transactions and out obligations under our contracts with you, and send you related information, including purchase confirmations and invoices. Active may make a customer’s shipping address and payment information directly available to a vendor of products or services the customer wishes to obtain. By making a purchase (example: a hotel reservation), you are directing us to share your personal data in this way.
Respond to lawful requests by public authorities, to protect, establish or exercise our legal rights or defend against legal claims or to prevent, investigate or take action regarding suspected fraud or violations of our policies. In these cases, our use of your personal data may be necessary for the purposes of our or a third party’s legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights or preventing damage.
Send you messages and communications related to our Services (e.g., responses to your comments, questions, and requests, customer services).
Furnish technical notices, updates, security alerts, and support and administrative messages to you about our Services.
Provide you promotional and marketing communications (e.g., information about our Services, features, surveys, newsletters, offers, promotions, contests, and events).
Process and deliver contest or sweepstakes entries and rewards, including confirming eligibility.
Web analytics and statistics to monitor and analyze trends, usage, and activities in connection with our Services to promote our business interests.
For security purposes to enhance protection, investigate and prevent misuse and/or fraudulent transactions, unauthorized access to or use of our Services, and other illegal activities.
Personalize our Services, including providing features or advertisements that match your interests and preferences.
We may collect and use your personal data for any other purpose for which we obtain your consent.
For the avoidance of doubt, you hereby agree that we may contact you via any means, including via SMS/text message and email and through the use of autodialing systems and serivces, to furnish you information regarding a product order, shipping status, warranty-related information, and similar data and information pertaining to a commercial transaction
6. Sharing Information / Third-Party Disclosures
We may share your personal data with certain organizations and third parties in accordance with applicable law, including as set out below. However, we do not share personal data with third parties that we have reason to believe use such information for their own direct marketing purposes.
Category of Recipient
We may share your personal data with third party businesses and organizations with whom we facilitate a transaction at your request or fulfill our contractual obligations to you under a contract.
We may share your personal data with companies that provide services on our behalf, such as hosting and analyzing the Site, conducting surveys and marketing on our behalf, processing transactions, providing research and analytics, and security and customer management software to help us operate, provide and market our Services.
Payment Card Transactions
Vendors of Services,
We may share your personal data with third parties that provide Services you have purchased from us.
Circumstances may arise where, for strategic or other business reasons, we decide to sell, buy, divest, merge or otherwise reorganize our businesses. We may share your personal data and other information with third parties in connection with a sale, merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by us about users of the Services is among the assets transferred.
Legal; Compliance; Legitimate Interests
We may disclose personal data and other information as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce contractual obligations and our terms and conditions [TERMS & CONDITIONS] (e) to protect our operations or those of any of our affiliates; (f) to defend or protect our legal, regulatory, business interests, rights, privacy, safety or property, and/or that of our affiliates, you, or others; (g) in urgent circumstances to protect the health and personal safety of any individual, and (h) to allow us to pursue available remedies or limit the damages that we may sustain.
In addition to the reasons for disclosure set forth herein, we may also disclose your personal data upon your consent.
In the event that you enter into a contract with us, or facilitate a transaction with us, or request information from or otherwise engage with us, and such activities require us to share your personal data with a service provider or other third party, you hereby consent to such disclosure and/or direct us to intentionally disclose your personal data to the service provider or third party.
7. Social Media
We may engage with you on various social media platforms (e.g., Facebook, Twitter, LinkedIn, Pinterest, Instagram). If you contact us on a social media platform for customer support or for other reasons, we may contact you via the social media’s direct message tools. Certain social media platforms may also automatically provide us with your personal data, the information we receive will depend on the terms that govern your use of the social media platform(s) and any privacy settings you may have set. The Site includes social media features and widgets (e.g., the “Facebook Like” button, the “Share This” button) or interactive mini-programs that run on the Site. These features may collect your IP address and which Site page you are accessing and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Site. Your interactions with these features are governed by the privacy statement of the relevant social media platform that provides them.
8. Links to Other Websites; Your Direct Third-Party Disclosures
As a resource to you, the Site may include links to third-party websites or provide you the opportunity to disclose information directly to third parties (e.g., credit card processors). Our Privacy Statement does not apply to such third-party websites or organizations. You assume all privacy, security, and other risks associated with providing any data, including personal data, to third parties via the Services. For a description of the privacy protections associated with providing information to third parties, you should refer to the privacy statements, if any, provided by those third parties.
9. Data Retention and Localization
The period during which we retain your personal data varies depending on the purpose for the data processing. For example, we retain personal data needed to provide you with our Services, fulfill our contractual obligations to you under a contract, facilitate transactions you have requested, to comply with our legal obligations (e.g., tax filings, export control laws), to engage in marketing activities, and for as long as is necessary to defend our legal or business interests and/or until such time as our contractual relationship with you ceases or the legal retention periods expire or where you have consented to our use of your personal data, until such time as you withdraw consent. In all other cases, we retain your personal data for as long as is needed to fulfill the purposes outlined in this Privacy Statement.
Active is headquartered in the United States, out Site is hosted in the United States, and the personal data that we collect and process is retained and stored in the United States. Active uses service providers that store personal data on our behalf in the United States and in other third countries. Please be aware that the United States, and these other third countries, may not provide the same level of protection of personal data as in your country, state, or other jurisdiction of residence or nationality, and when transferred to the United States or elsewhere, your personal data may be accessible by, or otherwise made available to, local government authorities and officials pursuant to judicial and/or administrative orders, decrees, and demands, and/or other domestic laws, statutes, and regulations. By continuing to provide us such information, you hereby acknowledge and agree that your personal data will be transferred to, and stored in, the United States and in such other third countries. If you are accessing our Site from outside the United States, you are transferring your personal data to the United States and you consent to such transfer. If you do not want your personal data transferred to the United States, you should not share your information with us or make use of this Site. Please note that personal data transferred to the United States is subject to access by law enforcement. personal data
We seek to protect the security of your personal data and use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. HOWEVER, NO INFORMATION SYSTEM CAN BE FULLY SECURE, AND WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR PERSONAL DATA. MOREOVER, WE ARE NOT RESPONSIBLE FOR THE SECURITY OF PERSONAL DATA YOU TRANSMIT TO THE SITE AND/OR THE SERVICES OVER NETWORKS THAT WE DO NOT CONTROL, INCLUDING THE INTERNET AND WIRELESS NETWORKS, AND YOU PROVIDE US WITH ANY PERSONAL DATA AND DATA AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DATA INCIDENT OR EVENT THAT MAY COMPROMISE THE CONFIDENTIALITY, INTEGRITY, OR SECURITY OF YOUR PERSONAL DATA CAUSED BY A THIRD PARTY. The safety and security of your personal data also depends on you. Where we have given you (or where you have chosen) a username and password to access our Services, you are responsible for maintaining the security and confidentiality of those credentials and not revealing them to others. You must contact us immediately (and in any event within twenty-four (24) hours) if you have reason to believe that your username or password to our Services has been compromised. You acknowledge and agree that we may contact you via email or other electronic communications in the event we are legally required to notify you of a data security incident or event related to your personal data.
11. No Data Collected from Children
The Site is not directed at, nor intended for use by, children. As a result, if you are under the age of eighteen (18), you are prohibited from accessing or using the Services (including the Site) or with providing us with your personal data.
12. Your Responsibilities
You are permitted, and hereby agree, to only provide personal data to Active if such personal data is accurate, reliable, and relevant to our relationship and only to the extent such disclosure will not violate any applicable data protection law, statute, or regulation or infringe upon a person’s data privacy rights or privileges. IF YOU PROVIDE PERSONAL DATA (INCLUDING PERSONAL DATA CONCERNING A THIRD PARTY) TO US, YOU EXPRESSLY REPRESENT AND WARRANT TO US THAT YOU HAVE THE FULL RIGHT AND AUTHORITY TO PROVIDE US WITH SUCH PERSONAL DATA (INCLUDING PERSONAL DATA CONCERNING A THIRD PARTY) AND THAT OUR USE AND PROCESSING OF SUCH PERSONAL DATA AS SET FORTH HEREIN WILL NOT VIOLATE ANY PERSON’S RIGHTS OR PRIVILEGES, INCLUDING RIGHTS TO PRIVACY. YOU HEREBY AGREE TO FULLY AND COMPLETELY INDEMNIFY US AND EACH COMPANY EMPLOYEE, OFFICER, AND AGENT FOR ANY CLAIMS, HARM, OR DAMAGES THAT MAY ARISE FROM YOUR PROVISION OF PERSONAL DATA (INCLUDING PERSONAL DATA CONCERNING A THIRD PARTY) TO US.
13. Updating Your Information
It is important that the personal data that you provide to us is accurate and reliable. In certain circumstances, you may have the ability to directly edit your account to update and change your personal data (e.g., name, telephone number, email, shipping address), and you must do so when such changes are warranted. You may request changes to, or deletion of your account with us by emailing us at firstname.lastname@example.org.
14. Canada Privacy Rights
Personal data (as the term is defined in the Personal Data Protection and Electronic Documents Act of Canada (“PIPEDA”)) will be collected, stored, used and/or processed by Active in accordance with this Privacy Statement and Active’s obligations under PIPEDA and other applicable Canadian provincial laws. Pursuant to these Canadian laws, you have a right to request access to your personal data and to request that inaccurate personal data be corrected. If you have submitted personal data to us and would like to have access to it, or have it corrected, please contact us in accordance with the “Contact Us” section listed below. When requesting access to, or correction of, your personal data, we will require that you verify our request via email, and we will request specific data from you to enable us to confirm the authenticity of the request and your identity, and to enable us to search our records and databases. We may charge you a fee to access your personal data, provided that we advise you of any such fee in advance. Your right to access personal data is not absolute, and we may not be able to allow you to access certain personal data in certain circumstances (e.g., if the information contains personal data of other persons or it is subject to legal privilege). In the event that we cannot provide you with access to, or the ability to correct, your personal data, we will use reasonable means to inform you of the reasons why, subject to any legal or regulatory restrictions. To delete your name from our electronic contact lists, please contact us in accordance with the “Contact Us” section listed below. If you have concerns with our data processing, you may file a complaint with the Office of the Privacy Commissioner of Canada. For more information about the Office of the Privacy Commissioner of Canada, please access its website.
15. European Union (EU), Switzerland, and United Kingdom (UK)
Data Protection Rights. If you are located in the EU, Switzerland, or the UK, you have the following data protection rights:
Right to Know. The right to know about what personal data we collect and process about you, including the types and categories of personal data we collect and process, the sources of such personal data, our retention criteria, with whom we share your personal data, cross-border data transfers, and how to file complaints and inquiries. Such information is set forth in this Privacy Statement.
Automated Decision Making. We do not engage in any activity that subjects our customers, Site users, survey participants, or others to a decision based solely on automated processing, including profiling, which produces legal effects, or similarly significant results, impacting them.
Access Rights. You may ask us whether we process any of your personal data and, if so, receive access to such personal data. When complying with an access request, we will also provide you with additional information, such as the purposes of the processing, the categories of personal data concerned as well as any other information necessary for you to exercise the essence of this right.
Rectification. You have the right to have your personal data corrected/rectified in case of inaccuracy or incompleteness. Upon request, we will correct inaccurate personal data about you and, taking into account the purposes of the processing, update any incomplete personal data, which may include the provision of a supplementary statement.
Erasure. You have the right to have your personal data erased, which means the deletion of your personal data by us and, where possible, any other controller to whom your data has previously been disclosed. However, your right to erasure is subject to statutory limits and prerequisites (e.g., where your personal data is no longer necessary in relation to the initial purposes for which it was processed, your personal data was processed unlawfully).
Restriction of Processing. You have the right to obtain the restriction of the processing of your personal data, which means that we suspend the processing of your personal data for a certain period of time. Circumstances which may give rise to this right include situations where the accuracy of your personal data is contested, but we need time to verify the inaccuracy (if any) of your personal data.
Data Portability. You have the right to request us to provide you with your personal data in a structured, commonly used and machine-readable format and to have such data transmitted directly to another controller, where technically feasible.
Right to Object. You have the right to object to the processing of your personal data, which means you may request us to no longer process your personal data. This only applies in case the “legitimate interests” ground (including profiling) constitutes the legal basis for processing (see below “Legal Basis for Processing”). However, at any time (and free of charge) you can object to having your personal data processed for direct marketing purposes.
Withdrawing Consent. You also may withdraw your consent at any time if we are solely relying on your consent for the processing of your personal data. However, this will not impact our legal basis to process such personal data prior to the withdrawal of your consent.
To exercise any of these data privacy rights, please contact us, or have your designated agent contact us, in accordance with the “Contact Us” section listed below. To the extent permitted by law, we will need to verify your identity (or the identity of your agent) and ensure the authenticity of your request.
Legal Basis for Processing. We process your personal data in accordance with the legal bases set forth in law. For example, our processing of personal data (as described herein) is justified based on the following legal grounds:
Consent. Processing is based on your consent (e.g., you register to receive our marketing materials, you voluntarily contact us).
Legitimate Interests. Processing is necessary for our legitimate interests as set out herein (e.g., monitoring your use of the Site and your compliance with the terms and conditions governing the same, improving our Services).
Contract Undertaking. Processing is necessary for the performance of a contract to which you are a party (e.g., you purchase or consider purchasing our Services).
Legal Compliance. Processing is required to comply with a legal or statutory obligation (e.g., tax disclosures)
Complaints. In the event you have concerns about our data processing, you have the right to file a complaint with your data protection authority. For data protection authorities in the EU, please see here: https://edpb.europa.eu/about-edpb/about-edpb/members_en. For the data protection authority in Switzerland, please contact the Federal Data Protection and Information Commissioner (https://www.edoeb.admin.ch/edoeb/en/home.html). For the data protection authority in the UK, please contact the Information Commissioner’s Office (www.ico.org.uk). We would, however, appreciate the opportunity to deal with your concerns before you approach a data protection authority with a complaint, and invite you to contact us in the first instance.
16. California Privacy Rights
The California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”), collectively referred to as “California Consumer Privacy Laws,” provide California consumers with specific rights regarding their personal data. This section describes your rights under the California Consumer Privacy Laws and explains how you may exercise your rights. California Consumer Privacy Laws provide you with the following rights:
Right to know. You have the right to know what categories and specific pieces of personal data we collect about you, the sources from which we collect personal data, our business or commercial purpose for the collection, use, and sharing of your personal data, and any categories of third parties to whom we sell or with whom we share your personal data.
Right to data portability. You have the right to request a copy of personal data we have collected and maintained about you in the past 12 months. California Consumer Privacy Laws allow you to request your information from us up to twice during a twelve (12) month period. We will provide our response in a readily usable format, which is usually electronic.
Right to delete. You have the right to request that we delete the personal data that we have collected from you and maintained, subject to certain exceptions. Please note that if you request deletion of your personal data, we may deny your request or may retain certain elements of your personal data if it is necessary for us or our vendors to:
Complete the transaction for which the personal data was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between our business and you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
Debug to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent.
To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
Comply with a legal obligation.
Otherwise use the personal data, internally, in a lawful manner that is compatible with the context in which you provided the information.
Right to opt out of selling or sharing. You have the right to opt out of the sale or sharing of your personal data, along with the right to opt in to the sale of such information; however, at the time this Privacy Statement was last updated, we do not sell personal data, and we do not share personal data for the purpose of cross-context behavioral advertising.
Right to correct. You have the right to request the correction of any personal data we maintain about you.
Right to nondiscrimination. You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
How to Contact Us About Your California Privacy Rights: To exercise any of your California privacy rights, or if you have any questions about your privacy rights, you may email us at email@example.com, or use our (interactive webform) Webform.
Verification of Your Identity. After you submit a request, we will take steps to verify your identity in order for us to properly respond and/or confirm that it is not a fraudulent request. In order to verify your identity, we will request, at a minimum, that you provide your name, email address, phone number, address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected personal data, we may contact you for more information, or we may not be able to meet your request.
Only you, or an agent legally authorized to act on your behalf, may make a verifiable request related to your personal data. If you are making a request as the authorized agent of a California consumer, we will also ask you to submit additional information (such as your name, contact information, relationship to consumer making the request, copy of written authorization, and additional supporting information) so that we may establish that you have been authorized in writing by the consumer to act on such consumer’s behalf
Our Response Time to Your Request. We will make every effort to respond to your request within forty-five (45) days from when you contacted us. If you have a complex request, the California Consumer Privacy Laws allow us up to ninety (90) days to respond. We will still contact you within forty-five (45) days from when you contacted us to let you know we need more time to respond.
California “Shine the Light”: Under California Civil Code Section 1798.83 (“Shine the Light”), California residents have the right to request in writing from businesses with whom they have an established business relationship: (a) a list of the categories of personal information, as defined under Shine the Light, such as name, email address, and mailing address, and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes; and (b) the names and addresses of all such third parties; however, we do not disclose personal data to third parties for their direct marketing purposes.
17. Virginia and other State Privacy Rights
The Virginia Consumer Data Protection Act (“VCDPA”) provides Virginia consumers with specific rights regarding their personal data. This section describes your rights under the VCDPA and explains how you may exercise these rights. We will also apply similar VCDPA rights to residents of other U.S. states with similar laws to which you and we are both subject.
The categories of personal data we process, our purposes for processing your personal data, the categories of personal data that we share with third parties and the categories of third parties with whom we share it are detailed above in our Privacy Statement.
Certain rights that you may have concerning your personal data are set forth in our Privacy Statement. The VCDPA provides you with the following additional rights:
Right to know. You have the right to know whether we process your personal data and to access such personal data.
Right to data portability. You have the right to obtain a copy of your personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another business without hindrance, where the processing is carried out by automated means. You may request such personal data up to twice annually, subject to certain exceptions.
Right to delete. You have the right to delete personal data that you have provided by or that we have obtained about you. Please note that we may deny such request if the requested deletion falls under an exception to this right set forth in the VCDPA. Additionally, if you request deletion of your personal data and we have obtained such information from a third-party source, we may retain such data by keeping a record of the deletion request and the minimum data necessary to ensure that your personal data remains deleted from our records and that such retained data is not used for any other purpose, or we may opt you out of the processing of such personal data for any purpose except for those allowed under the VCDPA.
Right to opt out of selling or sharing. You have the right to opt out of the processing of the personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. As of the latest date of the Privacy Statement, we do not process personal data for the purposes of targeted advertising, sell your personal data in exchange for monetary consideration, or engage in profiling decision based on your personal data that produce legal or similarly significant effects concerning you.
Right to correct. You have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes for which we process it.
Right to nondiscrimination. You have the right not to receive discriminatory treatment by us for the exercise of your VCDPA privacy rights. Unless permitted by the VCDPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
How to Contact Us About Your Virginia Privacy Rights: To exercise any of your Virginia privacy rights, or if you have any questions about your privacy rights, you may email us at firstname.lastname@example.org.
Verification of Your Identity. After submitting a request, we will take steps to verify your identity in order for us to properly respond and/or confirm that it is not a fraudulent request. In order to verify your identity, we will request, at a minimum, that you provide your name, email address, phone number, address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify using reasonably commercial efforts that the consumer submitting the request is the same individual about whom we have collected personal data, then we are not required to comply with the request; we may contact you for more information reasonably necessary to authenticate the request, but ultimately we may not be able to meet your request.
Only you may make a verifiable request related to your personal data. If you are making a request as the parent or legal guardian of a known child regarding the processing of that child’s personal data, we may ask you to submit reliable proof of your identity.
Our Response Time to Your Request: We will make every effort to respond to your request within forty-five (45) days from when you contacted us. If you have a complex request, the VCDPA allows us up to ninety (90) days to respond. We will still contact you within forty-five (45) days from when you contacted us to let you know we need more time to respond and the reason for the extension.
Your Right to Appeal: If we decline to take action regarding a request that you have submitted, we will inform you of our reason for declining to take action and provide instructions for how to appeal the decision. In the event that we do not respond to a request that you make pursuant to one of the privacy rights set forth in this section, you have the right to appeal our refusal to take action within a reasonable period of time after you receive our decision. Within sixty (60) days of our receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, we will also provide you with an online mechanism, if available, or other method through which you may contact the Attorney General to submit a complaint.
18. Nevada Privacy Rights
As of the latest date of the Privacy Statement, we do not conduct “sales” of personal data for purpose of Nevada law. Notwithstanding the foregoing, if you are a resident of Nevada, you have the right to opt-out of the sale of certain personal data to third parties who intend to license or sell that personal data. You can exercise this right by emailing us at email@example.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.
19. Employment Applications and Talent Management
As part of our recruitment and talent management process, we collect personal data with respect to individuals who are interested in working for us. In this context, we collect employment and application data, such as the following: contact information (e.g., name, title, residential or postal address, telephone number, and personal email address); information in a curriculum vitae, resumé, cover letter, or similar documentation; details regarding the type of employment sought, willingness to relocate, job compensation and benefit preferences; health data (e.g., medical conditions); information related to your background, education, criminal record, credit history and similar data; information provided about or by your references or other third parties related to your employment history, skills, qualifications, or education; and information related to previous applications to us or previous employment history with us. When permitted by law, we may collect information about your race and ethnicity to assist with our diversity and inclusion programs. We use this information for the following purposes: to identify and evaluate job applicants; to verify your information; to complete employment, education, background and reference checks; to communicate with you about the recruitment process and your application; to comply with our legal, judicial, regulatory, administrative, or other corporate requirements; to analyze and improve our application and recruitment process; to accommodate individuals who may have specialized needs during the employment process; and to protect the rights, interests, and property of our business, other job applicants, employees, or the public, as required, or permitted, by law. We share this personal data with third parties (see Section 6 (Sharing Information / Third-Party Disclosures), and we may also use this employment and application data for any other purpose set forth in this Privacy Statement.
20. Events and Video Teleconferencing
We host and use video teleconferencing platforms to facilitate conferences, meetings, training events, and other programs. We often use online platforms that are owned and administered by a third-party service provider (e.g., Microsoft Teams, Google, Zoom, WebEx, Skype for Business). Please be aware that our video teleconferencing may record the content, conversations, and discussions thereon, and such records may be stored or retained by our third-party service providers. By participating in our events and video teleconferencing, you hereby consent to the collection and retention of any information provided therein, and you hereby consent to the recording of such activities.
21. Your Choices
If you do not wish to receive promotional or marketing emails from us, you can unsubscribe by using the unsubscribe link included in each such email or newsletter. In some cases we may provide an unsubscribe link within an operational email (e.g., surveys).
22. Changes to this Privacy Statement
We reserve the right to amend this Privacy Statement at any time. We will notify you if this Privacy Statement is amended by updating the “Last Updated” section listed above. It is your responsibility to periodically review the Privacy Statement to determine whether any amendments have been made hereto. Your use of the Services, and continued use of the Services after any amendments are made to this Privacy Statement, signifies your consent to this Privacy Statement and any amendments hereto. We may, in our sole discretion, provide you communications, including via email or text messages, about changes to our Privacy Statement; however, such communications do not abrogate or otherwise limit your responsibility to periodically review the Privacy Statement to determine whether any amendments have been made hereto.
23. Contact Us
If you have questions regarding this Privacy Statement or our handling of your personal data, would like to request more information from us, or would like to exercise a data privacy right, please contact us at the following: (email) firstname.lastname@example.org, (mail) Active Media Services, Inc., ATTN: General Counsel/Data Privacy, One Blue Hill Plaza, Suite 900, Pearl River, NY 10965, or (interactive webform) Webform.
Terms and Conditions
Last Updated December 2021
TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR OBTAINING ANY CONTENT, PRODUCTS, OR MAKING ANY BOOKINGS OR PURCHASING ANY PRODUCTS AND SERVICES FROM ACTIVE INTERNATIONAL, INCLUDING THROUGH THIS WEBSITE OR FROM OUR RESERVATION CENTER.
1. CERTAIN DEFINITIONS
The below capitalized terms when used in these Terms shall have the respective meanings assigned below:
"Active" or "we" or “our” means Active Media Services, Inc. d/b/a Active International and its subsidiaries and affiliates.
“Book” or “Booking” means to reserve on a confirmed basis as indicated by receipt from the Site or Active’s Reservation Center of a written confirmation, i.e. a confirmation is issued by the relevant travel provider and provided by us to the Customer.
"Content" means the text, documents, information, data, articles, images, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are stored or otherwise available on the Site or otherwise available from our Reservation Center. "Content" also includes Marks and Products and Services.
“Club” means Active’s Employee, Friends and Family Club, membership is automatic and required with any booking made by our Reservation Center for any person or entity that is not at the time of booking either a client of Active or employee of Active, together with any additional passenger(s), family member(s), and/or guest(s) traveling with a Club member.
"Customer(s)" or “you” or “your” means purchaser(s) and/or traveler(s), including any client(s) or employee(s) of Active or any of its affiliates, or any member(s) of Active’s Club, together in each instance with any additional passenger(s) and/or guest(s) traveling with a Customer or Club member. Customers may be offered the opportunity to choose a User ID and a password for this Site.
"Mark" means trademark, trade name, service mark, trade dress, logo, custom graphics, or icon.
"Products and Services" means the hotel accommodations, cruises and/or other travel goods and/or services from time to time made available for booking/purchase through this Site and/or from our Reservation Center.
"Provider(s)" means third-party travel supplier(s), information provider(s), and travel and leisure service provider(s) of Products and Services.
“Reservation Center” means the travel department of Active which makes travel reservations on behalf of Customers via phone, email or this Site.
"Site" means this website, together with the respective Content, Marks, Products and Services available from this Site, as well as the software used to operate the Site.
“Terms” means these Terms & Conditions which apply to all purchases of Products and Services from Active through this Site or Active’s Reservation Center and are the terms that apply to any use of this Site.
"User ID" means the e-mail address you use (with your password) to login to our Site.
2. CONSENT TO TERMS AND CONDITIONS
PLEASE READ THESE TERMS CAREFULLY. YOUR USE OF THIS SITE AND/OR BOOKING/PURCHASING OF ANY PRODUCTS AND SERVICES FROM ACTIVE INDICATES YOUR ACCEPTANCE OF THESE TERMS, INCLUDING THE POLICIES INCORPORATED INTO THEM BY REFERENCE. These Terms govern the use of this Site as well as the relationship between Active and You, including terms that restrict your rights and remedies and provide protection to Active, and also include warranty disclaimers and liability exclusions. These Terms are incorporated into any booking and/or purchase of Products and Services via the Site or the Reservation Center and no alterations to these Terms may be made by our Reservation Center.
IF THERE IS ANY PART OF THESE TERMS YOU DO NOT AGREE WITH OR ACCEPT, YOU MUST NOT USE THE SITE OR BOOK/PURCHASE ANY PRODUCTS AND SERVICES.
3. TRAVEL DOCUMENTS AND IDENTIFICATION REQUIREMENTS
It is the sole responsibility of each Customer to determine, obtain and carry the necessary travel documents, e.g. enhanced driver license, passport, visa and/or other documentation, required by applicable government regulations. Additionally, be advised that certain countries will not admit a traveler if their passport expires within six (6) months of the date of entry. Active is not responsible or liable for any loss incurred in the event of Customer’s failure to have any required travel documentation which may result in, among other things, denied boarding or an undue delay at an airport security checkpoint causing Customer to miss flight(s), and subsequent scheduled travel bookings on cruises and tours. It is Customer’s sole responsibility to determine, obtain and carry any required travel documentation.
When Customer receives any booking confirmation for Products and Services from this Site or the Reservation Center, it is Customer’s sole responsibility to review and verify promptly all such information and contact Active immediately if changes or corrections are required.
4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each foreign country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or past offense or felony conviction, and you are unsure how the country you are traveling to (or through) views that offense, you are advised to contact that country directly for entry and exit requirements.
Although most travel is completed without incident, travel to certain destinations may involve greater risk than others, and/or specific COVID related requirements. Customer is strongly advised to check and review (and is solely responsible for checking and reviewing) prior to making any bookings (or traveling) all travel prohibitions, warnings, announcements and advisories, including any COVID/pandemic related requirements, including, without limitation, any testing, quarantines, mask requirements, or proof of vaccination, issued from time to time, in the case of domestic travel, any U.S. state and local governmental agencies and Providers for any states on Customer’s domestic travel itinerary, and in the case of any international travel, the U.S. Federal government and its agencies and any foreign country(ies), consulates and Providers on Customer’s international travel itinerary.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, ACTIVE DOES NOT REPRESENT OR WARRANT TO YOU THAT TRAVEL TO ANY SUCH DESTINATION(S) IS ADVISABLE, SAFE OR WITHOUT RISK, AND IN NO EVENT SHALL ACTIVE BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO ANY SUCH DESTINATION(S) OR FOR ANY INCIDENT(S) OCCURRING DURING YOUR STAY.
6. USE OF THIS SITE AND INFORMATION PROVIDED; AGE LIMITATIONS
Customer must be 18 years or older to use this Site. Each Customer warrants that he/she is at least 18 years of age and possess the legal authority to make travel bookings to purchase Product and Services with Active by any means, including this Site or our Reservation Center in accordance with all Terms herein. Customer agrees to be financially responsible for all travel bookings. Minors (as defined under the laws of Customer’s jurisdiction or residence) are not eligible to register for, access or use this Site, or book any Products and Services available on the Site. The Site is not intended for children. Customer agrees to keep any minors listed under Customers name or account off of this Site. If you are under 13 you should not access this Site or provide to us any identifying information about yourself. Customer warrants that all information supplied by Customer or members of Customer’s household transacting business with Active is true and accurate. Each Customer is responsible for maintaining the secrecy of its User ID and password for this Site. In addition, Customer will be financially accountable for all use of this Site by Customer and anyone using Customer’s password and login information.
7. ADDITIONAL TERMS, CONDITIONS AND REQUIREMENTS OF PROVIDERS
Each Customer understands and agrees that Products and Services are provided subject to the terms, conditions and requirements of each Provider Customer selects (and as identified on Customer’s confirmation). Customer agrees to abide by the terms, conditions and requirements of each Provider as well as these Terms. As example, Providers of hotels accommodations have terms, conditions and requirements regarding, among other things, (i) cancellation and “late check-out”; (ii) presentation at check-in of a valid credit card and picture identification; (iii) check-out by the times indicated by the Provider, and (iv) payment of any amounts due the Provider at time of check-out. Additionally, due to Covid -19 (and its variants) Providers, e.g. hotels, airlines, rental car companies, etc., may also have issued additional requirements such as, among others, mask wearing, temperature or Covid testing, and social distancing. Each Customer is responsible for checking the terms, conditions and requirements of each Provider that pertain to your travel, and we strongly recommend that prior to traveling Customer check the Covid-19 related requirements issued by your Provider, as well as your state of residency, destination state or country.
8. TRAVEL INSURANCE
Active highly recommends that Customer(s) purchase appropriate travel insurance from a third party provider which includes coverage for medical treatment and, due to Covid-19, medical evacuation that does not exclude airborne pathogens. Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or interrupts Customer’s travel for any reason, portions of the trip may not be refunded and Providers’ cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any Products and Services offered by Active. Active does not sell Travel Insurance and employees of Active are not qualified or authorized to: answer technical questions about benefits, exclusions, and conditions of any Travel Insurance, or evaluate the adequacy of any Customer’s prospective or existing Travel Insurance coverage.
9. AIR TRAVEL AND GROUND TRANSFERS
ACTIVE DOES NOT BOOK AIRLINE RESERVATIONS OR GROUND TRANSFERS ON BEHALF OF CUSTOMERS. It is each Customer’s responsibility to make appropriate air arrangements, as well as transportation to and from the destination where the travel booking originates and returns. Active shall not be responsible for any air travel or ground transfers.
It is the responsibility of each Customer to determine whether any immunizations or vaccinations and/or required documentation of same are required by any governmental entities prior to departure, upon landing or return for destinations on Customer’s travel itinerary. Active shall not be responsible or liable for any loss incurred in the event of your failure to have any required immunizations, vaccinations and/or required documentation of same for your journey.
11. CERTAIN ADDITIONAL RESTRICTIONS FOR CLUB MEMBERS
The Products and Services and any special offers or savings associated with such Products and Services offered through this Site are exclusively for the use and benefit of our Customers and are not available to the general public. Membership in Active’s Club is at the sole discretion of Active, and is limited to client(s) and prospects of Active, employees of Active and its client(s), and may be extended to include, at the discretion of Active, their respective family and/or friends (or such family and/or friends may be allowed, as authorized users, to utilize the Product and Services acquired by a Customer). Employees of Active, its affiliates or subsidiaries who are Customers will, at all times, remain responsible for ensuring that any of their friends and family members who are authorized users of Products and Services comply with these Terms and/or any additional terms and conditions applicable to such Products and Services.
Club members are subject to additional restrictions and requirements as follows: (i) to keep any savings realized by booking with the Club confidential as discussing savings and/or benefits acquired through the Club with any third parties, including, without limitation, travel agents, other guests/travelers or Providers, in each instance will damage our relationships with our Providers and will result in immediate membership termination; (ii) to not (or attempt to) resell/auction/transfer any Products and Services, including, without limitation on VRBO, Airbnb, SkyAuction, or EBAY; (iii) to only use Product and Services for personal, leisure use – no business travel is allowed; (iv) all reservation requests are subject to general availability at the time of receipt and certain other restrictions may apply, including blackouts (travel offers are subject to change and/or termination by Active at any time without notice): (v) all Product and Services are made available by Active strictly in its sole discretion, quantities are limited and provided on a strictly first come/ first serve basis, and Active may change, withdraw or terminate any offering(s) at any time; (vi) no travel purchased from Active may replace any pending reservation(s) or existing booking(s) any Club members may have with the same travel provider (even if cancelled by the Club member), i.e. you cannot cancel and rebook through Active to acquire savings; (vii) all reservation requests must be made directly and exclusively with Active’s Reservation Center M-F 8:30 am to 5:30 pm excluding all major holidays at 1-800-852-8864 or email@example.com (please do not contact any Provider(s) directly).
13. SERVICES AND CONTENT
We will use our reasonable commercial efforts to keep our Site available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. We cannot promise that access to the Site will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption, or downtime. Our Reservation Center is open M-F 8:30 am to 5:30 pm excluding all major holidays and may be contacted at 1-800-852-8864 or firstname.lastname@example.org
Through our Site, we provide an online platform through which you can browse different types of then available Products and Services and make and/or request to make a Booking, including making payment for such Bookings on line in advance with a credit card.
When rendering our services, the information that we disclose about Products and Services is based on the information provided to us directly or indirectly by Providers (or service providers engaged or licensed by us or Providers to provide information about Providers), including all rates, availability, description, pictures, booking conditions, accommodation policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Additionally, changes in market conditions or circumstances may occur on short notice which may make information displayed on the Site inaccurate or outdated. We assume no liability or responsibility for any errors or omissions regarding information provided on the site about Products and Services or any Provider. You are responsible for evaluating the accuracy, completeness, and usefulness of any opinion, advice, or other content available through the Site.
In case of problems, our Reservation Center customer service will use its commercially reasonable efforts to assist you and serve as a point of contact with the Provider. Please note that Active’s inventory with Providers is finite, and that when a search result indicates that a particular Provider is not available through our Site, that means the room type is not available for reservation through us.
The Site does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any Providers or Products and Services listed on the Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Accommodation listed on the Site.
To the extent permitted by applicable law, we reserve the right to, and our discretion, refuse or cancel bookings in exceptional cases and will notify you of the refusal or cancellation by email to the address you provided when you made your booking. Typical reasons for rejecting or cancelling a booking include, but are not limited to: Provider request(s), actual or suspected violation of Club rules, e.g. reselling of any accommodations booked through the Site on an individual, breach of the Terms, force majeure events, trade or economic sanctions, embargoes, legal restrictions, closures (by reason of pandemic, e.g. Covid 19 or otherwise) (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by you of misleading or erroneous information, payment instrument problems, inappropriate behavior, threats, insults, violence, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations, etc. If your booking is rejected or cancelled by Active and a payment has already been made, you will receive a refund of the total booking value, (except in the case of breach of the Terms wherein refund of the total booking value or any part thereof is not justifiable).
In rare cases, we may also have to cancel or reject a booking or make adjustments due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price, conditions, points) which a reasonable person would not consider to be normal. If your booking is affected by an obvious error, we will notify you by email at the address you provided when you made the booking and will adjust the booking, and will, if relevant, refund some or all of the amount charged.
A star or other denoted ratings, or any reference on the Site to a rating on the Site are provided for your information only and are based on information we have received from Providers or services providing information about Providers to our Site. We do not independently verify star ratings. Please be aware that star ratings can vary greatly on the basis of location, available alternatives, local market conditions, practices or other circumstances.
A Word About Bookings
Your reservation is not Booked until and unless you receive a written confirmation issued by the Site or our Reservation Center. You should not take any action based on information on the Site until you have received a written confirmation of your Booking. A Booking request does not constitute a Booking until you receive a written confirmation. We endeavor to send written confirmations within 24 hours of receipt of your Booking request sent on the Site or via email to our Reservation Center; provided however, if you send a Booking request on a Saturday or Sunday, we send confirmations on the following Monday. If you have not received a confirmation of your Booking request via e-mail, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our Reservation Center. The contact information for the Reservation Center is provided below in Section 22 of these Terms.
We make reasonable attempts to exclude viruses from the Site, but cannot ensure that the Site will be at all times free from viruses or other destructive software. You are urged to take appropriate safeguards before downloading information from the Site. We assume no responsibility for any damages to computer equipment or other property that may result from use of the Site or downloading anything from the Site.
14. HOTEL ACCOMMODATIONS AND TAXES – TWO MODELS
Hotel accommodations marketed on our Site are offered pursuant to two different models. Under the first model, you will pay Active the prevailing room rate available to Active, including room taxes. Under the second model, you will pay Active the prevailing room rate, excluding room taxes. When room taxes are excluded, you will be required to pay all such applicable room taxes directly to the hotel at checkout.
15. DISCLAIMER OF REPRESENTATIONS AND WARRANTIES
Active makes no representation(s) or warranty(ies) of any kind or nature, including, without limiting the generality of the foregoing, regarding this Site, any Provider(s) or any Products and Services, all of which are provided on an "AS IS" basis. ACTIVE EXPRESSLY DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES OF EVERY KIND AND NATURE, INCLUDING, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, MERCHANTABILITY, FITNESS FOR A PARTICULAR, SUITABILITY OF ANY PROVIDER(S), PRODUCTS AND SERVICES, OR TRAVEL DESTINATIONS, THE USE OF THIS SITE, INCLUDING THAT THIS SITE OR ITS CONTENT WILL BE FREE FROM ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT COMMUNICATIONS TO OR FROM THIS SITE WILL BE SECURE AND NOT INTERCEPTED.
The fact that Active is including or offering any Products and Services on the Site or through its Reservation Center is not an endorsement or a recommendation of any Provider(s) or Products and Services.
16. LIMITATIONS OF LIABILITY, DISCLAIMERS AND RELEASE
When booking Products and Services on this Site or through Active’s Reservation Center, Active is acting solely as a booking agent for each Provider (each of which is a disclosed principal), and Active is not the source or provider of the Products and Services. Each Provider is an independent entity with its own management, and is not subject to the control of Active Customer is advised that Providers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and consents to the use of those Providers, and understands and agrees that Customer is subject to each Provider’s terms and conditions which may be found on their respective Web sites or other travel documentation issued by Providers, and which govern each Provider’s Products and Services (including any booking made on your behalf by Active). All bookings are accepted by Active (either on this Site or through its Reservation Center) solely as agent for the relevant Providers on your travel confirmation or other documentation. All Products and Services provided by the identified Providers are subject to the respective Provider’s terms and conditions contained in any tickets, exchange orders or vouchers issued by them and/or their suppliers, including the terms and conditions on their respective Web sites.
EACH CUSTOMER (INCLUDING, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ANY GUEST(S) OR OTHER TRAVELER(S) ACCOMPANYING ANY CUSTOMERS) AGREES THAT ACTIVE IS NOT RESPONSIBLE OR LIABLE IN ANY WAY WHATSOEVER FOR ANY CLAIMS, LIABILITY, ACTIONS, CAUSES OF ACTION, AND/OR DAMAGES OF WHATSOEVER KIND OR NATURE (COLLECTIVELY “DAMAGES”), WHETHER FOR PERSONAL INJURY, PROPERTY LOSS, DEATH OR OTHER DAMAGES) ARISING OUT OF OR RELATED TO ANY ACT(S), OMISSION(S), NEGLIGENCE, REPRESENTATION (OR MISREPRESENTATION), BREACH, OR WARRANTY OF OR BY ANY PROVIDER(S) OR OTHER THIRD PARTY, E.G. ANY HOTEL(S), RESORT(S), CRUISE LINE(S), AIRLINE(S), RENTAL CAR COMPANY(IES), ETCETERA, INCLUDING WITHOUT LIMITATION, BY REASON OF ANY OVERBOOKING, DELAYS, CANCELATIONS, MISSTATEMENTS, STRIKE, FORCE MAJEURE EVENT (E.G. HURRICANE, FLOOD, PANDEMIC, ETC.) OR ERRORS IN THE PROVIDERS’ BROCHURES OR WEBSITE AND HEREBY EXPLICITLY RELEASE, DISCHARGES AND AGREES TO HOLD HARMLESS, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACTIVE AND ITS SHAREHOLDERS, EMPLOYEES, AGENTS AND ASSIGNS, ONE AND ALL, FROM ALL SUCH DAMAGES, INCLUDING ALL “COSTS”.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT WILL ACTIVE BE LIABLE TO ANY CUSTOMER(S) OR ANY OTHER PARTY(IES) (INCLUDING, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ANY GUEST(S) OR OTHER TRAVELER(S) ACCOMPANYING ANY CUSTOMER(S)), FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY (I.E. WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), THAT ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH: (I) ANY CONFIRMATION(S) AND/OR BOOKINGS OF PRODUCTS AND SERVICES ISSUED AND/OR MADE THROUGH THIS SITE OR ACTIVE’S RESERVATIONS CENTER; (II) ANY PRODUCTS AND SERVICES PROVIDED BY ANY PROVIDER(S) AND/OR ANY ACT(S), ERROR(S), OMISSION(S), NEGLIGENCE, MALFEASEANCE OR OTHER ACTION(S) OR ACTIVITIES OF ANY PROVIDER(S), OR OF ANY PROVIDERS’ EMPLOYEES OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ANY MISREPRESENTATION, BREACH, INJURY, LOSS, ACCIDENT, DELAY, OVERBOOKING, CANCELLATION, FAILURE OR OTHER DELAY IN PROVIDING PRODUCTS AND SERVICES, OR INADEQUATE DELIVERY OF ANY PRODUCTS AND SERVICES; (III) ANY USE OR INABILITY TO USE ANY PRODUCTS AND SERVICES; (IV) ANY USE OF THIS SITE; AND (V) ANY OTHER MATTERS OUTSIDE OF ACTIVE’S CONTROL,REGARDLESS IN EACH INSTANCE OF WHETHER ACTIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
NO ACTION, REGARDLESS OF FORM, ARISING FROM OR PERTAINING TO OR ARISING IN CONNECTION WITH ANY BOOKING MAY BE BROUGHT BY YOU MORE THAN SIX MONTHS AFTER THE EARLIER OF THE DATE OF SALE THE PRODUCTS AND SERVICES, COMPLETION OF TRAVEL, AND THE DATE THAT SUCH ACTION HAS ACCRUED.
If, despite the foregoing limitation of liability, Active is found liable by a court of competent jurisdiction for any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitation above, then Active's liability will in no event exceed, in total, the sum of the cash amount actually paid by a Customer to Active as the purchase price for the Products and Services purchased from Active.
You agree to defend and indemnify Active and its officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, in excess of the liability described above, in any action filed or commenced by any third party against Active as a result of (i) your breach of these Terms, or (ii) your violation of any law or the rights of a third party.
18. DISPUTES; ARBITRATION
All Customers irrevocably agree that binding arbitration in New York, New York before one (1) arbitrator shall be the exclusive method (rather than a civil trial, with or without a jury) to resolve any dispute, claim or controversy arising between Active and any Customer, including, without limiting the generality of the foregoing, under these Terms, and/or any Booking of Products and Services made on this Site or through Active’s Reservation Center, or any breach, termination, enforcement, interpretation or validity thereof. In addition to all other matters, the arbitrator shall have exclusive authority to determine any and all issues and matters relating to the scope of the arbitration, the arbitrability of any claim or dispute, the validity of the agreement to arbitrate, and the arbitrator’s jurisdiction. The arbitration and the selection of the arbitrator shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures, including the Recommended Arbitration Discovery Protocols for Domestic Commercial Cases as set forth in Rules 16.1 and 16.2, as amended. The arbitrator shall have authority to hold hearings at any location or in any jurisdiction in aid of obtaining information and testimony from third parties. Judgment on the award or any interim award may be entered in any court having jurisdiction. In any arbitration hereunder, the arbitrator shall award to the prevailing party, if any, the reasonable attorneys’ fees and costs reasonably incurred by the prevailing party in connection with the arbitration. If the arbitrator determines that a party prevails on some, but not all, of the claims and counterclaims, the arbitrator may award the prevailing party an appropriate percentage of the costs and attorneys’ fees reasonably incurred by the prevailing party in connection with the arbitration. The arbitrator selected shall be a former judge or an attorney with experience as a partner of a major law firm and have at least ten (10) years’ experience with business matters, business relationships and related financial matters. This clause shall not preclude parties from seeking provisional remedies from any court of competent jurisdiction in jurisdiction as may be necessary to preserve the status quo and in aid of arbitration. This arbitration provision shall be governed and interpreted solely in accordance with the Federal Arbitration Act, 9 U.S.C. §§1 et seq.
19. INTELLECTUAL PROPERTY RIGHTS
This Site (including the programming for the Site) and its Content is the sole and exclusive property of Active or its licensors. Active and its licensors retain all right, title and interest (including all copyright, trademark, patent, trade secrets, and all other intellectual property rights) in the Site and its Content. The Site is protected by copyright, trademark, patent, trade secrets, unfair competition, and other laws of worldwide, through the application of local laws or international treaties. Any unauthorized use, reproduction or modification of this Site may violate such laws.
Your Comments and Submissions
Any communications or materials you transmit to Active, through the Site, by electronic mail or otherwise, including any data, question, comments, rating of a property or attraction, suggestion, idea, or the like ("Communications or Materials") will be treated as non-confidential and non-proprietary. By voluntarily submitting to us, or by posting on the Site any Communications or Materials, you grant Active, and all users of the Site, a worldwide, non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from distribute, and display such Communications or Materials in any form, media or technology. We assume no responsibility for any Communications or Materials posted or submitted, or for the return or such Communications or Materials. We want your feedback and appreciate your ideas and suggestions, but we are unable to answer every comment individually. Active grants you a limited, personal, nontransferable, non-sublicensable, revocable license to access and use the Site only as expressly permitted in these Terms. Except for this limited license, we do not grant you any other rights or license with respect to this Site; any rights or license not expressly granted herein are reserved. Unless we have granted you permission in advance and in writing, you may use the Site only for your personal, non-commercial use, and not to provide services to a third party.
No Copy, Distribution, or Sale
You may download, display, or print one (1) copy of any portion of the Content. If you do so, you may not modify the Content in any way.
Except as provided above, you may not:
Copy, reproduce, upload, post, display, republish, distribute, transmit, any part of the Content in any form whatsoever;
Use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site;
Modify, translate into any language or computer language, or create derivative works from, any Content or any part of this Site;
Reverse engineer any part of this Site; or
Sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties.
Unless otherwise provided within these Terms, or unless specific applicable law requires Active to allow you to do so, you may not do any of the following without the prior written consent of Active:
Use any robot, spider, other automatic device, or manual process to monitor Content;
Use the Site other than to make legitimate reservation requests;
Use the Site to make any false, fraudulent or speculative reservation, or any reservation in anticipation of demand;
Use or access the Site in any way that, in our reasonable judgment, adversely affects the performance or function of the Site, or any other computer systems or networks used by Active, other Site users or Customers;
Upload or transmit to the Site or use any device, software or routine that contains viruses, Trojan horses, worms, time bombs, or other computer programming routines that may damage, interfere or attempt to interfere with, intercept, the normal operation of our Site, or appropriate the Site or any system, or take any action that imposes an unreasonable load on our computer equipment, or that infringes upon the rights of a third party;
Use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our site, or take any action that impose an unreasonable load on our equipment; or
Disguise the origin of the information transmitted through the Site.
Access to certain areas of the Site is only available to registered Customers. If you believe your password has been stolen or is otherwise being used without your authorization, please immediately notify Active and change your password by logging in to the Site and clicking “change password” under the “My Account” link located on the main menu.
Active, in its sole discretion, may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of our Site, even if access continues to be allowed to others. Upon such termination or suspension, you must immediately discontinue use of the Site, and destroy any copy you have made of any portion of the Site. Accessing the Site after such termination, suspension, or discontinuation shall constitute an act of trespass.
20. COPYRIGHT POLICY
You may not use the Site or any Products and Services to post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary materials belonging to others without obtaining the prior written consent of the owner of such proprietary materials. It is Active’s policy to terminate privileges of any Customer or other user of the Site who infringes the copyright of others upon receipt of prompt notification to Active by the copyright owner or the copyright owner's legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Site in a way that constitutes copyright infringement, please review and utilize our procedures for protecting your rights as set forth below.
In accordance with the Digital Millennium Copyright Act, 17 U.S.C. 512, Active has adopted the following policy concerning copyright infringement. Active respects the legitimate rights of copyright owners and their agents and representatives. Customers and others who use any part of the Site are required by these Terms to respect the legal protections provided by applicable copyright law.
Procedure for Reporting Copyright Infringements. If you believe that your work has been copied on this Site in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide us with the following information:
A description of the copyrighted work or other intellectual property that you claim has been infringed;
A description of where the material that you claim is infringing is located on the Site (including the specific URL of each item in dispute, which should help us to quickly locate the Content);
Your address, telephone number, and email address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
A statement by you made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the copyright or intellectual property owner's behalf.
FAILURE TO INCLUDE ALL OF THE ABOVE INFORMATION, ESPECIALLY SPECIFIC URLS WHERE CONTENT MAY BE FOUND, WILL RESULT IN A DELAY OF THE PROCESSING OF THE DMCA NOTIFICATION AND MAY RESULT IN YOUR HAVING TO REPEAT SOME OR ALL OF THE ABOVE PROCESS.
Notice and Takedown
If Active receives proper notification of claimed copyright infringement, it will respond expeditiously by removing, or disabling access to, the material that is claimed to be infringing, as described below, or to be the subject of infringing activity. Active will also comply with the appropriate provisions of the DMCA in the event a counter-notification is received, as described below. Active may, at its discretion, deny access to this Site by, or disable and/or terminate the accounts of, Customers or other users who may be infringers.
Notice of claims of copyright or other intellectual property infringement can be delivered as follows, by email, fax or standard mail:
Active Media Services, Inc.
One Blue Hill Plaza
Pearl River, NY 10965
Attn: Dayna Frank, General Counsel
Fax: (845) 735-2342
Email: email@example.com, with a required copy to firstname.lastname@example.org Upon receipt of proper notification of claimed infringement, Active will follow the procedures outlined herein and in the DMCA.
If Content you posted on the Site was removed for copyright or intellectual property infringement and you would like to dispute that removal, the process for counter-notifications is governed by Section 512(g) of the Digital Millennium Copyright Act:
To file a counter-notification with us, you must provide a written communication that sets forth the items specified below.
Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability. Please also be advised that we enforce a policy that provides for the termination in appropriate circumstances of Customers who are infringers. Accordingly, if you are not sure whether certain material infringes the copyrights of others, we suggest that you first contact an attorney.
Elements of Counter-Notification
To expedite our ability to process your counter-notification, please use the following format (including section numbers):
Identify the specific URLs of material that Active has removed or to which Active has disabled access.
Provide your full name, address, telephone number, email address and the Customer name of your Active account.
Provide a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or New York County, New York; if your address is outside of the U.S.A.), and that you will accept service of process from the person who provided notification to Active in accordance with the process outlined above or an agent of such person.
Include the following statement: “I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.”
Sign the notice. If you are providing notice by email, a scanned physical signature or a valid electronic signature will be accepted. Send the communication to the following address:
Active Media Services, Inc.
One Blue Hill Plaza
Pearl River, NY 10965
Attn: Dayna Frank, General Counsel
Fax: (845) 735-2342
After we receive your counter-notification, we will forward it to the party who submitted the original claim of copyright infringement. Please note that when we forward the counter-notification, it includes any of your Identifying Information set forth in the counter-notification. By submitting a counter-notification, you consent to having such Identifying Information revealed in this way. We will not forward the counter-notification to any party other than the original claimant.
After we send out the counter-notification, the claimant must then notify us within ten (10) days that he or she has filed an action seeking a court order to restrain you from engaging in infringing activity relating to the material on the Site. If we receive such notification, we will be unable to restore the items. If we do not receive such notification, we may, but are not obligated to, reinstate the disputed item(s).
Foreign Counter-Notification: If you reside outside of the United States, please understand that filing a counter-notice may lead to legal proceedings between you and the complaining party to determine ownership. Be aware that there may be adverse legal consequences in your country if you make a false or bad faith allegation by using this process. Please also be advised that we enforce a policy that provides for the termination in appropriate circumstances of Customers who are infringers. So, if you are not sure whether Content you posted on the Site is being infringed, or are otherwise unsure of whether to file a counter-notification using these procedures, we strongly recommend you first contact a lawyer knowledgeable in the laws of the United States. If you do wish to file a counter-notice, you should follow the process set forth above under the heading “Elements of Counter-Notification.”
DISCLAIMER: WE ARE NOT YOUR ATTORNEYS, AND THE INFORMATION WE PRESENT HERE IS NOT LEGAL ADVICE. WE PRESENT THIS INFORMATION FOR INFORMATIONAL PURPOSES ONLY.
“Active is registered with the State of Florida as a seller of travel under Registration No. ST40180.”
Your acceptance of these Terms and your use of the Site do not create a joint venture, partnership, employment, or agency relationship with us. You may not assign, delegate, or transfer your rights or obligations under these Terms. If we fail to act with respect to your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any of these Terms to be unenforceable or invalid, such Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. The headings in these Terms are for your convenience and reference; they do not limit or affect these Terms. These Terms, together with those items made a part of these terms by reference, make up the entire agreement between us relating to your use of our site, and replaces any prior understandings or agreements (whether oral or written) regarding your use of our site.
The laws of the New York, without regard to its conflict of law rules, will govern these Terms and any Bookings made by Customers on this Site or through Active’s Reservation Center.
If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
These Terms (and any other terms and conditions referenced herein) constitute the entire agreement between the Customer and Active with respect to travel bookings made on this Site or Active’s Reservation Center, and supersede all prior or contemporaneous communications and proposals as well as Terms displayed on this Site prior to the date first set forth above, whether electronic, oral, or written, between Customer and Active.
Active reserves the right, in its sole discretion, to update or modify these Terms, impose new conditions, or make any other additions, deletions, modifications or changes to any part of the Site at any time without prior notice. Such changes, modifications, additions or deletions will be effective immediately upon posting on the Site. Your use of the Site following any such changes constitutes your agreement to follow and be bound by the revised Terms. For this reason, we encourage you to review these Terms, before you use this Site, to see if these Terms changed.
“Force Majeure” means, in relation to Active, any circumstances beyond the reasonable control of Active, (including, but without limitation, acts of God, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, requisition, sickness, pandemic/epidemic, including without limitation Covid 19 and its variants, quarantine, government intervention, weather conditions, defects in machinery and vehicles, delay, wildlife, or other untoward occurrences). Active shall not be deemed to be in breach of these Terms or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.
You may preserve these Terms in written form by printing them for your records, and you waive any other requirement that these Terms be evidenced by a written document.
To the extent that we may need to contact you, you agree that we may do so via any electronic means, included but not limited to communication posted on the Site, email, or instant messaging.
22. CONTACT INFORMATION
If you have any questions or concerns about these Terms or if you need further assistance with respect to access to or use of the Site or any Booking or Products and Services offered by Active, you may contact our Reservation Center M-F 8:30 am to 5:30 pm excluding all major holidays by calling us at 1-800-852-8864 or emailing at email@example.com. We will attempt to respond to your questions or concerns promptly after we receive them.
Mailing address: c/o Active Media Services, Inc.
One Blue Hill Plaza
Pearl River, New York 10965-8705
Who is Active?
As used on this travel website, Active refers to the travel department of Active Media Services, Inc. d/b/a Active International. Active's travel department has over 25 years of travel experience and a fully staffed reservation and meetings department.
What is Corporate Trading?
Active is a corporate trading company. Corporate trading is the name used to describe business transaction in which Active enters into trading, like kind exchanges, cross purchase transactions and other similar business transactions, including issuing and/or accepting trade credits, to provide customized business solutions to its clients. Such transactions may include the issuance of Trade Credit by Active which is usable by the holder in connection with the purchase of goods and services reasonably available to Active as a trading company subject to the terms of the trading agreement between Active and such holder.
Is this Website Open to the Public?
No, this website is only available to clients of Active, and at the discretion of Active, designated employees, friends and family of Active or its clients. At all times, use of this website is at the discretion of Active, and Active reserves the right to discontinue use at any time
Why Don't I See any Discounts?
This is a unique travel site which provides Trade Credit holders of Active the opportunity to purchase their travel needs with Trade Credit. Travel is available for purchase at the prevailing rates available to Active at the time of reservation request.
What is the Portfolio?
The Portfolio is a convenient to use listing of the hotels, resorts and cruises that constitute the core holdings of Active's travel offerings and is an alternative way to search for your travel on this website. While we try to make all of our the travel offerings available as soon as possible, if you do not see a hotel, resort, cruise or other travel service that you want, please feel free to contact Active to inquire if it is available.
How does the Portfolio Work?
The Portfolio is easy to use and works like an electronic book. You can take a quick tutorial to learn how the Portfolio works. On the landing page, click on “See How It Works? to start your tutorial.
How do I use this Website?
You can take a tutorial to learn how this website works, including how you can use Trade Credit to pay for your travel selections available on this website. On the landing page, click on “See How It Work? to start your tutorial
Can I make a reservation online?
Yes. You can search for your destination and make your reservation on this website. Please note, however, so that we may provide the highest level of customer care, certain hotels and cruise lines may only be booked with one of our travel specialists. In such case, you can submit a booking request to one of our travel specialist who will contact you promptly to review and assist you with your request. Meetings can not be booked on line, but you can requested a meeting on line by clicking the icon “Request a Meeting” and one of our meeting specialists will contact you promptly to discuss your meeting needs
How will I know my reservation is confirmed?
After you have finalized and paid for your booking on the website, you will reach a “Confirmation Page” which will list your confirmed booking. At this time you may print your confirmation and a confirmation will also be sent to you by email to the e-mail address you provided when you signed up for the website. Please provide your confirmation number at check-in and have your confirmation available if needed. When you receive your confirmation, please be sure to review it carefully. If you note any errors, please contact Active as soon as possible at 1-800-852-8864 or 1-845-732-8896 or via email at firstname.lastname@example.org
I don't see my hotel? Why doesn't Active Travel offer all hotel properties?
While Active is staffed with experienced travel professionals, it is not a travel agency. Active is a corporate trading company, which acquires its travel inventories by entering into trading transactions with travel providers. This is the reason why we are able to accept Trade Credit usage as partial payment for travel purchased on this website. While we endeavor to maintain a diverse selection of travel offerings in our Portfolio, if you do not find what you want, please contact us at our reservation hotline at either 1-845-732-8896 or toll-free at 1-800-852-8864 or via email at email@example.com, so that we may better understand your travel needs.
Are there any blackout dates or restrictions when I book travel on the Active Travel Website?
Certain blackout dates, limitations and/or restrictions may apply depending on the terms of our agreements with travel providers. We will advise you of any applicable blackout dates and/or restrictions prior to purchase.
What is the hotel's cancellation policy?
We endeavor to provide the Hotel cancellation policy to you on this website. Since the Hotel may change its cancellation policy at anytime, you are responsible for verifying with the Hotel its current cancellation policy. Please note that your booking may be non-cancelable by reason of the Hotel's cancellation policy or the terms of any Promotion offered by Active on this website. No cancellation of your reservation can be made on-line.
Why are cruises and some hotels only available on-request?
So that we may provide the highest level of customer care, cruise lines and certain hotel properties require Active to fulfill travel requests in person and to make bookings through a designated cruise or hotel contact.
What if I need to cancel or make changes to my itinerary?
If you wish to cancel your booking, you must comply with the Hotel's applicable cancellation policies, which are subject to change by Hotel at any time. While we make reasonable efforts to provide you with the Hotel's cancellation policy, since the Hotel may change its policies at any time, you are responsible for verifying with the Hotel its current cancellation policy. Please note that your booking may be non-cancelable by reason of the Hotel's cancellation policy or the terms of any promotion offered by Active on the website. You may contact Active's travel department with your cancellation request, however we require at least 3 business days prior notice from any required hotel cancellation date. If you can not provide us with sufficient notice, or you need to cancel immediately to comply with the hotel's policy and avoid penalties, you must contact the Hotel directly to cancel your booking and receive a valid Hotel cancellation number. You must provide this cancellation number to us promptly or you will continue to be charged in full by us for your booking. If we receive a valid hotel cancellation number, subject to any cancellation penalty required to be paid by you, we will promptly adjust any payments paid or payable by you to us.
If you want to modify your booking, you must contact one of our reservation specialists who will be happy to assist you with your request. No cancellation or modification of your reservation can be made on-line.
Can I Earn Loyalty or Reward points from the Hotel?
If you are enrolled in a Hotel's loyalty or rewards program, most Hotel's will provide you with loyalty or reward points for hotel purchasers made through Active Travel's website provided that you provide at the time of check in your membership information and request your award of loyalty or reward points for your stay.
Where does the hotel room rate come from?
The hotel rates that you see on this website are prevailing rates available to Active at the time of reservation request from the various hotel's websites and are provided on this website by SABRE, our global distribution system. The prevailing rates generally exclude any membership or affiliation rates, such as AAA, or military rates, AARP, which rates are not available to Active or on this website as well as other special rates that may not be available to Active. Your Trade Credit usage is applied against the prevailing rates provided on this website.
Is there a fee for using this Website?
Except for a small processing fee when we collect and process your taxes on this website, Active does not charge any processing fees. See also “What am I required to pay Hotel?
What is a Trade Credit?
A Trade Credit is a non-monetary credit issued by Active that may be usable to pay partially or all of the costs payable to Active on this website for travel. It is not redeemable for cash. The amount of Trade Credit usable by the holder is determined by your company's trade agreement with Active. The website automatically calculates the amount of Trade Credit available for your use. In addition, at the discretion of Active, Active may offer Promotions to increase the percentage of Trade Credit usage. Please refer to your trade agreement for specific terms and conditions of usage for Trade Credit.
What if I don't have enough Trade Credits to complete the purchase?
You will not be able to complete a purchase if you do not have sufficient Trade Credits. Instead, you will be provided the opportunity to send a request to Active Travel and a travel specialist will verify the Trade Credit available and offer to complete your travel request if there is sufficient Trade Credit. We will also notify your travel administrator of any Trade Credit deficiencies.
How Much Trade Credit Can Be Used?
The amount of Trade Credit usable to pay (partially and/or in full) for travel on the website is determined by the terms of your trade agreement with Active. For corporate clients, Trade Credit usage is generally usable to pay for up to 25% of the payments payable to Active on this website. On the website's landing page Active may provide, from time to time, and in its sole discretion, “Promotions” which may be used to increase Trade Credit usage. For our media vendors and other suppliers that hold Trade Credit, the terms of your trade agreements with Active generally provide usage of Trade Credit at an agreed upon ratio to purchase and pay for travel. In all instances, when a user logs on to the website, the terms of your trade agreement with Active are retrieved from our data system and Trade Credit usage is made available pursuant to the terms of your trade agreement.
How do I calculate Trade Credit Usage?
If your travel product is purchasable on this website, at any time prior to purchasing your travel product, you can click on the “See Trade Credit Usage” icon which will automatically determine the amount of Trade Credit usable by you in connection with your purchase If a Promotion is available, you may be able to get additional Trade Credit usage. Simply insert the Promotion code in the box provided at the time of checkout, and any additional Trade Credit usage will be automatically calculated. If the travel product is only available on request, such as a meeting, certain hotels/resorts, cruises, after you submit your on line request, when our travel specialist contacts you, she will discuss with you the percentage of Trade Credit usage available for the applicable travel product requested.
When do you charge my credit card for a travel reservation?
Unless other arrangements have been made with Active, at time of purchase you will be required to provide your credit card information to complete your purchase, which will be processed at the earlier of (i) your time of travel, or (ii) 30 days from your purchase on this website.
What is a Promotion and a Promotion code?
From time to time Active Travel may make available to Trade Credit holders certain specials at designated properties, including, but not limited, for our vendors paying entirely in Trade Credit, better ratios for Trade Credit usage, and/or for our corporate clients paying in cash and Trade Credit, additional Trade Credit usage. Some promotions may require booking with a travel specialist to receive the promotion benefit. When a promotion code is provided for a promotion you can insert it in the promotion code box at time of check out to get the promotion benefit. Please remember to check for the promotions on our landing page which can be accessed at any time by clicking on “Home” on the top toolbar as we change them often. Unless otherwise indicated, promotion codes are limited to on-line purchases only and only one promotion code may be used per purchase
How do I get more Trade Credits?
For our corporate clients, Trade Credits are issued by Active to your company pursuant to a corporate trading transaction. Your company can acquire additional Trade Credit by entering into an addendum with Active to its existing corporate trading agreement. Please contact Active for further information and we will be happy to assist you.
What am I required to pay to the hotel?
Hotel accommodations marketed on our website are offered pursuant to two different models. Under the first model, you will pay Active the prevailing room rate available to Active at the time of reservation request, including estimated state and local room taxes and a service fee to cover Active's costs of processing and handling the payment of your room taxes (this is referred to on the website as the “Estimated Taxes and Service Fee”). We provide an estimate of such state and local room taxes based on tax rate information that has been provided to us by the hotels or which we reasonably expect the hotels to charge. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. Active makes reasonable efforts to ensure that the estimated tax rates charged through this website are accurate. If you pay to Active the Estimated Taxes and Service Fee, you will have no liability to Active should additional room taxes be due in respect of your room rate beyond what you are charged upon completing your transaction for the room and room nights booked through the website. In the unlikely event that actual tax rates are in fact lower than the estimated tax rates charged through this website, Active will retain the difference as part of its service fee.
Under the second model, you will pay Active the prevailing room rate, excluding room taxes. When room taxes are excluded, i.e. required to be paid by you directly to the hotel rather than to Active on the website, you will be required to pay all such applicable room taxes directly to the hotel at checkout. In this case, we will still provide to you estimated state and local room taxes based on tax rate information that has been provided to us by the hotels or which we reasonably expect the hotels to charge (this is referred to as “Estimated Taxes” on the website”). We do not include any service fee with respect to Estimated Taxes, which are not paid to Active. While Active makes reasonable efforts to ensure that the estimated tax rates are accurate, the actual state and local room taxes charged by the hotel and required to be paid by you may vary.
Please be aware that you (and/or any guests) may also incur charges at hotel(s) that are not payable to Active or included in your quoted price on the website which nonetheless are your sole responsibility and must be paid by you directly to the hotel at the time of check-out in accordance with the hotel's prevailing policies(s), including, without limitation, any other governmental charges or taxes, any resort fees/service charges, charges for food and beverage, extra-person or extra-bed charges, gratuities, hotel energy surcharges, parking fees, internet, wi fi, telephone fees, room service, movies, mini-bar, transfers/transportation, and any other incidentals, all of are required to be paid by you directly to the hotel at time of check out in accordance with each hotel's prevailing policies. For this reason, you will be required to provide the Hotel with a valid credit card at time of check-in.
Why am I required to present a credit card when checking into a hotel?
Please be aware that you (and/or any guests) may also incur charges at hotel(s) that are not payable to Active or included in your quoted price on the website which nonetheless are your sole responsibility and must be paid by you directly to the hotel at the time of check-out in accordance with the hotel's prevailing policies(s), including, without limitation, any other governmental charges or taxes, any resort fees/service charges, charges for food and beverage, extra-person or extra-bed charges, gratuities, hotel energy surcharges, parking fees, internet, wi fi, telephone fees, room service, movies, mini-bar, transfers/transportation, and any other incidentals, all of are required to be paid by you directly to the hotel at time of check out in accordance with each hotel's prevailing policies. For this reason, you will be required to present a valid credit card at time of check-in.
How can I be sure my credit card information is secure?
Our server uses Secure Sockets Layer (SSL) technology to create an encrypted connection between itself and your browser. In this process, your browser identifies itself as capable of handling this type of transaction and both the browser and the server verify each other's credentials with a third-party agency that confirms that both sides of the conversation really are who they say they are. This is the same type of technique your bank uses to transfer millions of dollars between itself and other banks every day. Furthermore, we don't' store any credit card information, we simply pass all information to Paypal which acts as our payment gateway and takes care of all credit card processing.
What are ACTIVE Rewards?
ACTIVE Rewards are non-monetary reward points which will be issued by Active to members of Active's travel rewards club. ACTIVE Rewards are intended to be used for the purchase of leisure travel for personal use, similar to the rewards and loyalty programs of other hotels. The terms and condition of ACTIVErewards will be rolled out in the near future.
How do I contact Active Travel?
You may contact us by calling our toll-free reservation hot line toll free 1-800-852-8864 or 1-845-732-8896 or via email at firstname.lastname@example.org . Our normal business hours Monday through Friday 8:30 am to 5:30 pm EST.
How do I contact Active Travel?
You may contact us by calling our toll-free reservation hot line toll free 1-800-852-8864 or 1-845-732-8896 or via email at email@example.com Our normal business hours Monday through Friday 8:30 am to 5:30 pm EST, excluding holidays
How can I learn more about Active Travel?
You can learn more about Active Travel at our main corporate website, www.activeInternational.com . Also, you may call a travel specialist at 1-800-852-8864 or 1-845-732-8896 to learn more.
How do I enroll in the ActiveREWARDS Travel program?
We are currently establishing a rewards program for individual leisure purchases of our travel products. We should be rolling out this program in the near future. We will announce the program on the website so you will not miss it.
Can Travel Goods and Services Be Re-sold?
No, our travel products are not available to the general public and can not be resold, auctioned or transferred. Confirmations are only valid for the Traveler named in the confirmation. Changes to a confirmation may only be made by contacting Active Travel at 1-800-852-8864 or 1-845-732-8896.
Can I share my Active Travel savings information with my local retailer?
No. The travel goods and services available from Active Travel are not available to the general public and the savings provided to you via Trade Credit usage are considered confidential information.
My company uses an outside Travel Agent. Can I still book a meeting through Active?
Yes. There is no service fee or commission to utilize our travel products. We work with your existing in-house travel department and outside travel agents. We offer a value added service to our clients which is easy to use and provides savings through Trade Credit usage or trading.
How will I know if I got the best rates and concessions for my meeting?
After we approve your meeting towards the program, either your internal travel team or your travel agent will negotiate the rates and concessions directly with the hotels. This way you will know you are receiving the best rates. We also encourage you to follow your standard process, which may include submitting your group RFP to multiple properties to get comparable rates.
Who oversees and maintains control of my meeting?
You or your travel agent will be in control of your meeting. Once Active has cleared and approved you as its client with the hotel, and verified that it has sufficient inventory for your meeting (this takes approximately 1 business day), we will introduce you or your travel agent directly to the hotel. You may then negotiate your meeting and group contract as you would normally do.
How do I request a meeting?
You can request a meeting directly on our Site. Your request will be received by one of our meeting planners who will promptly contact you. You may also call us during normal business hours M-F 8:30am – 5:30pm at 1-800-852-8864
Can I speak directly to the hotel?
Yes, we only ask that you do not contact the hotel prior to our establishing you as our client. Please understand, the hotel is also our client and has its own sales team. If you are an existing client or existing prospect with a hotel of ours (other than through our introduction), we generally can not provide the benefits of Trade Credit usage or trading for your meetings.
Why don't you have every hotel?
We are a unique travel provider in that our hotels are also our trading partners. Consequently, our travel portfolio only includes hotels that have entered into trading agreements with us so that we can provide savings to you through Trade Credit usage or trading. We are constantly negotiating or renewing our agreements with hotel ownership groups, hotel brands and individual hotels so our hotel Portfolio is constantly growing and changing.
Can I get a commissionable rate for my meeting?
All rates with our hotels are non-commissionable. If your travel agency normally remits its commission to you as part or your arrangement, we can assure you that your Trade Credit usage will generally be in excess of any such commission usually received for sleeping rooms. Unlike a commission, Trade Credit usage may also be available for the entire cost of your meeting.
How is the process changed if I book a meeting with Active?
We have a simple process which varies very little from your normal process. To start, you pick the hotels you want to use from our Portfolio. We then clear you as our client with the hotels and verify inventory availability for your usage (this takes approximately 1 day). Then we introduce you to the hotels to negotiate your rates and group agreements as you normally would. Prior to executing your group agreement, we will mutually agree upon how best to implement Trade Credit usage. Generally, Active will act as your payment agent so that you will pay Active in cash and Trade Credit and Active, in turn, will pay the hotel. This will require you to add a short provision in your hotel agreement to such effect.
How much Trade Credit can I use for my meeting?
The amount can vary, but we generally offer 25% Trade Credit usage on sleeping room rates, and in some instances can extend 25% Trade Credit usage to banquet food and beverage, meeting space costs, and in some instances, the entire cost of the meeting, i.e. all charges posted to the master account. It depends upon our agreement with the hotel. We will advise you at the time you choose the hotel of the available Trade Credit usages. From time to time we also offer specials for greater Trade Credit usage for featured hotels
Where can I find information on meeting space at hotels available from Active?
For your convenience we have included for our Top Meeting Destinations information about the meeting space at the hotels. We will be expanding this in the future to include all of our hotels.
What is the best way to work with Active to maximize Trade Credit usage?
We suggest that you provide us with as much information regarding your meeting needs as possible so that we can identify and match hotels from our Portfolio to meeting you needs. Since we are constantly adding to our Portfolio, if we are aware of your needs, we can try to secure hotels which meet them.
What is a Corporate Administrator?
A Corporate Administrator has been chosen by your company to have administrative rights over your account in the Active Travel website. The Corporate Administrator has the ability to create, enable and disable accounts, run usage reports, set user limits and create another Corporate Administrator.
Our Company has corporate travel guidelines for employees when booking hotel reservations. Can I control what the users have the opportunity to book?
Yes, the Corporate Administrator has the ability to link and delink hotels by star rating and hotel location. The Corporate Administrator will also set a total maximum spending limit for each user.
My company uses a software program such as Cliqbook or Axiom to book transient stays. Can I still use hotels available from Active?
Yes, subject to review and approval from Active. If there are suitable hotels for your transient use, and Active has sufficient inventory agreements for your usage, we can request a corporate rate and id from the hotel so that you can book it through your software program. Please contact us at 1-800-852-8864 or firstname.lastname@example.org to discuss in more detail with a Travel Specialist.
What if there is not enough trade credit to complete a purchase?
A purchase can not automatically be completed if your account has insufficient Trade Credit. Your travel request will be placed on request and a travel specialist will be in contact with you.
What type of reports will I be able to get?
The Corporate Administrator will have access to detailed usage reports on line to determine who traveled, dates of travel, rates and percentage of Trade Credits applied. This information can be found in the Manager Corporate Section of the website.